Inventory
I have amended several sale invoices to reflect the correct item sold. When I check the history of the item in the inventory section, it is still saying I have not sold any for the 2021 fy. I adjuste...
Forum Discussion
Hi BDS09
Sorry to see that no one has offered their assistance with your query.
Based on some testing and what you have indicated, you may have been impacted by a situation we have encountered with company files stored online and the history of records. When you update a recorded invoice, such as updating the layout, the records of that change are not accurately reflected in the history of the records. As such, when you review that history it may show as no items have been sold when there is an invoice recording the selling of those items.
This has been something that we have reported to the required team in the past and is yet to have a resolution in place. In saying that, to avoid this situation occurring we do recommend removing the invoice, rather than changing the layout, and then reprocessing correctly. This will ensure that the history of those records is correctly captured.