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GMS's avatar
GMS
Experienced Cover User
2 years ago
Solved

Invoice reminder function not accessible

The Invoice Reminder function has not been working for over a week. Is anyone else having the same problem? When clicking on Invoice Reminder a blank screen appears - see attached file. 

  • JoelNZ's avatar
    JoelNZ
    2 years ago

    other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

     

    Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

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  • JoelNZ's avatar
    JoelNZ
    Trusted User
    2 years ago

    other reports of it, work around is to open accountright in browser, muddle your way to the reminders and fix there.

     

    Giving them the benefit, hopefully soon accountright on browser will be useable / fully functional and we can all switch to that and ditch desktop version.

    • jasmin's avatar
      jasmin
      Experienced Cover User
      2 years ago

      Hi 

       

      This fix does not work for me.  I prefer to use Desktop version and need to access Invoice Reminders there.

      Can someone please address this asap.

      Thanks

      • Yanike_S's avatar
        Yanike_S
        MYOB Moderator
        2 years ago

        Hi jasmin 

         

        We are aware of an issue were the Invoice Reminders screen in desktop AccountRight appears blank. We are currently working to resolve this. The only option at the stage is to open AccountRight in the browser (app.myob.com)>>go into Sales Settings>>Reminders>>Reminder settings.

         

        If this is not working for you, could you please clarify what error message you are getting or sent me a screenshot so I can investigate this further?

    • GMS's avatar
      GMS
      Experienced Cover User
      2 years ago

      Thanks Joel - that works!

    • Kimeric's avatar
      Kimeric
      Partner
      2 years ago

      Thank you.  I've been restarting MYOB for days hoping it would start working.

  • Sazia's avatar
    Sazia
    User
    2 years ago

     

    Its been over a week that I am getting blank screen for the Invoice Reminder Function. I have upgraded again thinking it will solve the issue but still the same. I can see I am not the only person here getting this issue. Any help here? Capture.PNG

    • EFCL's avatar
      EFCL
      Cover User
      2 years ago

      Is anyone else having problems with the invoice reminder? It has been over a month now and still not working. Any help please????

      • jasmin's avatar
        jasmin
        Experienced Cover User
        2 years ago

        Yes, still have a blank screen in Invoice Reminders!  Very frustrating, especially since they don't address our issues, just keep telling us to use the Browser version.

         

        And still don't understand why they can't fixt it since it was there before.  It almost seems they deleted it deliberately?

  • SilvanaFCC's avatar
    SilvanaFCC
    Experienced Cover User
    2 years ago

    Yes, mine does not work either.  I rang MYOB about it on OCTOBER 3rd, and after a long wait followed by no result I got this message;  (It's now been at least 6 weeks, and it has still not been fixed !)

    MYOB Client Support

    Hi Silvana

    It seems like this is a broad known issue for account right and we are sorry to let you know that there is currently no known workaround for this, and yet still being studied.

    However, you may still try to use the browser version in the mean time. We are very sorry for the inconvenience.

     

    Thank you.

    Regards, 
    The MYOB Team 
    We’re here to help 

  • SLBowden's avatar
    SLBowden
    Partner
    2 years ago

    same issue here. I hate using the brower but guess will have to give it a try

     

  • JustMichaela's avatar
    JustMichaela
    Experienced Cover User
    2 years ago

    I am replying to someone posting in October, does this mean that this problem hasn't been resolved yet?  I can't set it up nor select it in the Customer Card profile.

     

    Any and all help much appreciated as it is imperative I get this working.

     

    Hope you all have a wonderful weekend!  :-)

  • katlouhen's avatar
    katlouhen
    Contributing Cover User
    10 months ago

    Hi, I think this function is still not working on desktop version?  Perhaps it shoud be removed if it's not going to be fixed.

     

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    10 months ago

    Hi katlouhen 

    Thanks for reaching out. We already raised  this issue with our product teams for investigation, in the mean time as a work around they have advised to open AccountRight in the browser via app.myob.com, go into sales settings > reminders. The function should appear. 

    Regards,
    Earl