Forum Discussion

StacieS's avatar
StacieS
Experienced Cover User
3 years ago

Online Emails Spam

Good Morning

 

Can MYOB please attend to the issue of emails sent form Online MYOB being rejected.

 

This is an ongoing problem that just keeps re occuring. Sometimes with the same customer but usually with a new customer who was recieving emails and now are not.

 

Emails go to customers and then all of a sudden they start being rejected. 7 new ones today.

 

I am tired of asking my customers to get thier IT peoole to amend their spam filters - which doesn't often work or emailing myself and then forwarding on. There has to be a better way.

4 Replies

Sort By
Replies have been turned off for this discussion
  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    HI StacieS 

     

    If the emails are being rejected are you getting rejection emails? If yes, can you provide a screenshot of that rejection email. There should be a diagnostic code at the bottom of the email which will help work out why the emails are being rejected.

     

     

    • StacieS's avatar
      StacieS
      Experienced Cover User
      3 years ago

      Hi Tracey

       

      We are experiencing this issue again where emails from MYOB are rejected.

      Diagnostic code is rejected.

       

      "Sorry, email delivery was unsuccessful.

      Subject: Order xxxx; From xxxxxx Pty Ltd

      Destination: xxx@xxx.com.au

      Sent: February 16th 2022, 8:24:41 am

      Message: Please find attached your Order Acknowledgement.
      If you have any queries, please do not hesitate in contacting me.

      Accounts
      XXXXX Pty Ltd

      Diagnostic-Code: rejected

    • StacieS's avatar
      StacieS
      Experienced Cover User
      3 years ago

      Hi Tracey

       

      Problem is happening again with an email address that was fine on Thursday but rejected on Friday.

       

      Rejection code is: Rejected.