Hi Trucair
I would recommend ensuring that you do full complete the action i.e. if you select to print an invoice that you tick the invoice, select Print and send that transaction to the printer for printing. What are the exact steps you are taking to print these invoices?
Hi there, I tick the box of the Invoice/Packing slip i want to print hit print it goes to my printer but when I go back they are still there even when I log out and back in. This was not an issue in our other MYOB account we have just switched to a new one for this Financial Year and all settings are what they should be for them to not show back up but they are still showing up even after printing.
Hi Trucair
Can you go into the invoice itself and select the status to "Already Printed or Sent". Select okay to save it, don't print it if it prompts, then it'll refresh the status. Does it still appear in the To Be Printed list when the status changed?
If this doesn't resolve it, I can try to run a script over your file. Let me know the last 4 digits of your serial number and company data file ID (Help>>About AccountRight).
We are also having this issue. Shall I send through the last four digits of our serial number and get a script run over it? Is that solving the problem? It has been happening here sporadically over the last couple of weeks.
