Forum Discussion
Hi Noel, Did you work this one out as I have the same problem with one of my transactions? Please let me know. Thanks, Michelle
HI Michelle,
I have had no luck. I have tried a reversal and re-entered the invoice, but the credit is still showing. Only one payment was made, but I have no idea why it has done what it has. If I cant sort it out, and i dont want a credit to be shown all the time when there is no credit, I will have to make up a new customer card and mark the old one inactive and start again. I was hoping someone had an answer. cheers Noel
- Michelle323 years agoContributing User
Thats disappointing that you could not resolve. I have also added a post here and have not had any help to get it fixed either. Thanks for responding. Michelle
- Tracey_H3 years agoFormer Staff
Hi Michelle32
I've replied on your post, if you can send me the requested information I'll be happy to look into this for you.