Forum Discussion
Hi Carolina,
Seems to be random but has only started for sales processed this month - doesnt matter if the item was purchased in December or purchased this month.
If there is more than one item on the sales invoice it is the value for all items on the invoice that is not appearing for the inventory and COS accounts.
Yesterday I entered a 'TEST 1' item and everything was OK - after doing sales invoice entry to Inventory and COS account is there. Just did the sale - didnt do usual process of Quote then Customer Purchase Order.
Another sales invoice was processed yesterday that didnt have any information 'copied' from any other source and the inventory and COS entries did not appear.
Thank you
Narellecables Do you have a screenshot on what it looks like when you recap that transaction? how are you seeing that it is not impacting the COGS account?
- Narellecables3 years agoExperienced Cover User
Screen files attached
- Narellecables3 years agoExperienced Cover User
Hi Carolina,
I have been checking everyting - transactions recap, sales invoice and recap sales invoice, inventory and COS accounts.
- Carolinadg3 years agoMYOB Staff
Hi Narellecables ,
Im keen to get on a call with you and try to understand the issue a bit better if this is okay, I am the business analysts for inventory and this issue has been raised before, however, I am still unable to replicate.
If you are comfortable with that, are you able to send me your contact details to inventoryfeedback@myob.com, so that we can synchronise async and see if we can understand the root cause and therefore try and find a solution