Forum Discussion

Zeena's avatar
Zeena
User
5 years ago

Email Template Blurry Image

Program MYOB AE

Sending invoices with "Send via email" function

 

When sending invoices directly from MYOB the image inserted into the email template is blurry - when sent to clients it looks like spam.  The image is fine before we upload it.

 

We have tried JPEG, GIF, PNG, PDF and BMP file types.

 

Screenshot of blurry and normal attached.

2 Replies

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  • PAL1's avatar
    PAL1
    Former Staff

    Hi there,

     

    There is a way you could fix your display and it also sometimes depends on your font and zoom settings.

     

    Please check this link here: http://help.myob.com/wiki/x/KAGF

     

    This might help. 

  • kyla's avatar
    kyla
    MYOB Staff

    Hi Zeena 

     

    This has been reported as an issue & is being investigated.  We have no resolution as yet and no timeframe for it.

     

    Some sites have requested the original graphic in a smaller size so it can be imported at the highest quality level & this seems to have worked from them. 

     

    I hope this helps.