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Baslink not responding
Hi, I have 3 different companies I do BAS for. Today, for some unknown reason, program keeps freezing (not responding) when I am in BAS. It's happened on all 3 companies each time i am in bas area. Apart from that all companies run fine, it only freezes when i am in bas area. Is this a glitch from the last update, is anyone else having this problem. The only fix i worked out was to cross that screen then go straight back into bas and it works but only for 1 thing at a time. If I want to print the transaction then go to print the bas schedule that's when it freezes. If anyone can shed some light it would be much appreciated. Thanks.99Views0likes4CommentsURGENT PROBLEM Error Code 242 when importing sale invoices
Hi, we are a licencee of a major hire car company with 5 locations and I import sales invoices every day from files sent to us from our parent company, yesterday for the first time ever I received an Error code 242 - More than 1 customer found, sale invoice not imported. This was just for the one customer, all the others were fine and it happened again today with that same customer. I have checked the customer cards, we only have this customer in our system once, no where else. It is our major customer so this is a big problem requiring me to manually create the invoices instead if the error cannot be resolved. We cannot sustain having to do this on a daily basis. We have checked with the parent company and apparently are the only ones this is happening to, no-one else has reported an issue. What could have changed? Is it something in our accounting software program or is it something happening at our different locations and how they input the invoices. I do believe I actually need MYOB support for this one.byw_bookkeeping4 minutes agoPlace AccountRight: Import/Export & IntegrationsAccountRight: Import/Export & Integrations87Views0likes12CommentsSign In and STP report could not be sent out propertly
Dear Sir/Madam, Last week I've email my MYOB matters and try to get some support from MYOB team. But not yet received any support. Once again, My MYOB matter are the below: 1. Problme with Sign in 2. Problme with Sending STP report to ATO Attached two files to shows the problem where their are. I'm looking forward to hearing from your MYOB support team. Thank you Kind Regards Sherry ShiSolved211Views0likes11CommentsMYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?13Views0likes3Comments