Forum Discussion
Melisa_D
Former Staff
Hi BJ_Werder,
To troubleshoot can you please create a new Super fund card for the superannuation fund and name it slightly different so it can be saved, does it work or you get the same message as before ?
BJ_Werder
2 years agoExperienced User
Hi Melisa
I have tried what you've suggested however I still have the same message. I am guessing that as we have had that Withholding Payer Number for many many years, perhaps they have changed the format since then and it just won't work in the format that we currently have it entered as (XXX XXX XX). I'm guessing I will have to give the ATO a call. I appreciate your help in trying to resolve this, thank you.
Kind regards
Belinda