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Backup In Progress
Hello I am unable to login to MYOB due to the error message 'Backup in progress This company file is currently backing up You can sign on once the backup is complete.' The backup appears to be frozen. Can you please reset our file to active to enable login. Thanks Alison0Views0likes0CommentsPayrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency67Views0likes7Comments- 30Views0likes2Comments
Online Payments: BPay Surcharge
Hi MYOB Team, I can see that this has previously asked by many other users in the "MYOB Community", and whilst they have all been replied to and then "closed" for comment, this hasn't rectified nor made the problem businesses face go away. Can we please have either: 1. the ability to automatically pass on BPAY merchant surcharge fees to clients on invoices, just like we do with MASTERCARD and VISA; and/or 2. the abilitiy to switch off BPAY as a payment option, right now it is lumped in with Mastercard and VISA. When we were part of the pilot program this was rarely an issue for us, but since being fully rolled out, regular users now know that by selecting BPAY as their method of payment they can avoid the surcharge fees. Initially after getting stung a few times we had to decide what level of fees we're prepared to cop? As a result we'd chosen to disable the payment feature all together for all "account clients" leaving it only available for Cash Sale Invoices and only if they're less than $500 because whilst this is a great feature the costs associated are NOT! Kind regards Suzi5.8KViews38likes91CommentsNo Tax Free Threshold
Hi, i can't seem to find the create a post so i could create a post. My question is, is no tax free threshold + STSL the same as the no tax free threshold hold?? I have an employee who has 2 jobs and just wants me to allocate no tax free threshold to his card but MYOB doesn't seem to have it anymore!!! He doesn't have loans just has 2 jobs.. Can anyone help me ASAP with this???55Views0likes5Comments