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Passwords / User Access
Hi Everyone, I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files. I have no User Access option for 2 of these files so I must not be the Administrator for these files, and the person who set this all up is no longer with us. This has been an issue for some time, I'm looking at integrating with Tanda which is why I've been promoted to get this sorted. As all files are online, how do I go about sorting this out? Thank you in advance, Angela69Views0likes12CommentsLike Everything Else This Took Ages to Navigate!
The Worst Customer Service and Outdated Information - Only outdone by a staff member trying to pull the wool over my eyes! Trying to contact you today regarding an account was an absolute joke, I called the number on my statement and got placed on hold being told My call was important and I was 2nd in the queue for over 32 minutes! I called again several times using another phone and when i finally got through, whilst the other call was still on hold, time ticking..... the lady I spoke with was aghast about the wait, she put me through to the next person and he was aghast and very apologetic about the wait.... tick tock, tick tock.... you're second in the queue... continuing to be repeated.... I was told the guy needed to try and contact someone to help and put me on hold... this call was now over 8 minutes long... after being on wait for a few more minutes I got cut off! No call back... and yes, they had my details.... Then the other phone call cut off... after over 32 minutes on hold and being second in the queue.... Several more attempts at getting hold of someone and looking up for contact details and a complaints contact number and I'm speaking with another fellow... Can I have your name, email and business details? No, I'd like to speak to a complaints person.. Can I have your name, email and business details? No, I'd like to speak to a complaints person.. Ok, I'll transfer you.... Thank you... Hello, how can I help? You're the same person I just spoke with, you were putting me through to a complaints person... Ah...yes.... we actually don't have a complaints person...! So you told me you were putting me through, put me on hols, came back to me and pretended to be the complaints person.... Ahh...yes! Okay, thanks, I'll try something else! MYOB - I have been using your wages IMS product for a few years since the IRD changed to payday filing and some providers weren't able to be compatible wit the new IRD system. Since then, I have had some many issues, frustrations, a fail in the updates even being ale to function and having to revert to an old update for months and then this years updates still being problematic and having to compromise at my end on using it but still paying the full cost despite the issue being at your end. The customer service when dealing with the usual support people vary's from very good, to having me literally in tears! Today I have lost another hour of my day trying to reach you on the phone numbers provided in writing on my statement and on your website without any success, and then I get a comedian who thinks outside the box but actually can't help me! I tried for ages to find a social media page and google to leave a review on... I'm not surprised you don't have this as an option.... it would probably lead your team to drink with all the negative feedback! Despite all the times of asking for things to be updated and for contacts to be easier, MYOB have mastered the art of being consistently under-par when it comes to hearing the voices of its clients. If changing provider was easy, I'd of gone a long time ago and I'm sure many, many other would have too.1View0likes0CommentsUnable to Print Invoices or Packing Slips
When using the print/email invoices function in account right desktop it continues to say no records exist or match your criteria. I have made the criteria as wide as possible and it is still not bringing anything up. This has only been an issue for the last month, before then it was working perfectly.4Views0likes1CommentSupplier/ Customer default Tax code
Hi Team, Please let the MYOB business users have default Tax code for the suppliers/customers + transaction Tax code report. This is very essential for GST reconciliation and preparing Business Activity Statements. I have seen a lot of mistakes/erros with tax code since the users use MYOB business, and the absense of the above functions heavily affect/ causes the situation. Please consider this matter and help the users using MYOB. Kind regards,321Views1like2CommentsJob Reporting
I have set up a job and sub jobs so that we can track the income and expenses for one job and look at a P&L. I have attached what I can see when I look at the jobs list, but this doesn't translate into a P&L report. I would like to run a P&L for the header that will show the income and expenses with a profit or loss. However when I look to run a report I can only report on the sub jobs. What have I done or not done. Thank you for any assistance. Chris8Views0likes3Comments