AlanT's avatar
AlanT
Partner
11 years ago
Status:
Maybe later

Email: SMTP servers to email


At the moment, my understanding is that MYOB relies on MAPI to send e'mails and if you are using an e'mail that does not use MAPI API's you have to save reports as, say PDF, and manually send by e'mail.

 

As a user who chooses not to use Outlook for various reasons, I set up the MAPI settings in Windows Control Panel, but still MYOB does not send my e'mails.

 

Could someone please explain why MYOB will not allow me to enter my SMTP settings and connect to my mail server with alternative APIs - such as the CDO set?

 

Supporting only MAPI appears to be very restrictive to users who need to use software other than Outlook and must create more support calls than is necessary - not to mention unhappy users.

 

Thanks.

 

"Please can we use SMTP servers to send e'mails from MYOB"

email
mapi
Setup

18 Comments

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  • Jeanies_JC's avatar
    Jeanies_JC
    User
    11 years ago

    I think I am having the same problem.  Does MYOB just fail when it tries to send your email or does it come up with an error message?  If so, what is the error message?

  • AlanT's avatar
    AlanT
    Partner
    11 years ago

    Ha Ha! I had the most amazing thing happen.

     

    Thought I'd just try resending an e'mail to capture the error, so while I was setting up a new dummy customer, Huxley crashed - as usual.

     

    One of the options was to send a copy of the error message to MYOB, so I selected that option, and guess what? The e'mail was sent correctly.

     

    Now, if they can write their error routines to work, why can't I send my invoices the same way?

  • AlanT's avatar
    AlanT
    Partner
    11 years ago

    Bump.

     

    Would it be possible to get some comment or recognition from MYOB about this?

     

    This is really causing grief for a number of my clients.

     

    Thanks.

  • Barry_C's avatar
    Barry_C
    MYOB Staff
    11 years ago
    Status changed:
    New
    to
    Open
    Thanks for the idea. We would love to hear what other users think about this. Please keep the comments and votes coming.
  • jclegrice's avatar
    jclegrice
    User
    11 years ago

    Having issues with a couple of clients and wish this would zoom to the top of the priority list. In particular the problem of the Outlook popup "A Program is trying to access..." requiring the workaround of "ClickYes" to get a working program.

     

    Sticking with a long obsolete technology that is MAPI and moving to direct smtp will do you a lot of favours.

     

    I fail to understand why MYOB persists with this when SMTP is just easier to implement. Oh and guys when you do decide to implement, don't forget the SSL and TLS librarys to. The world is preferring secure SMTP these days.

  • jaredquinn's avatar
    jaredquinn
    User
    11 years ago

    This would be a fantastic feature for MYOB.   I would prefer to remove outlook entirely from the environments I support if I could unfortunately those that use MYOB have no other option.

     

    Directly sending email by SMTP would be much preferred.

  • Daveyw76's avatar
    Daveyw76
    User
    11 years ago

    I have been keen to see this feature for a long time in the AccountRight product.  Firstly it would eliminate the requirement to have Outlook installed on the computer and having to deal with security popups.  It is a much more elegant solution.

     

    MAPI is yesterday's news  :)

  • Cooee's avatar
    Cooee
    User
    10 years ago

    MYOB please implement this! It could solve my current issues with MYOB and Office 2013 64 bit.

  • Steven_M's avatar
    Steven_M
    Former Staff
    10 years ago
    Status changed:
    Open
    to
    Coming Soon

    Hi Everyone

    We are currently in development of an enhancement to the emailing out of AccountRight. This will allow for a larger ranges of the email programs to be able to be used.

  • Cooee's avatar
    Cooee
    User
    10 years ago
    If you stick with MAPI, could you please consider including Mozilla Thunderbird as a supported email client? It is a free email client offered by Mozilla with MAPI support.