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Employee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?15Views0likes1Comment- 39Views0likes4Comments
Unable to delete user
I have the administrator role but I am unable to delete a user as the error message shows that transactions were created. I have deleted these transactions (and re-create them using my administrator role) but still can't delete user ID. How do I go about deleting the user ID? It was wrongly created and should not exists in our database. Thanks.5Views0likes1CommentPayrun not showing in STP report
Payrun was processed today as per usual cycle, in different batches. I chose not to send the payroll report via STP at the time of processing. It recorded successfully. I have gone back to the STP reporting to send the report to ATO and the report is not there. The previous batch was there to send through but the second report wasnt there. It has now been 6 hours since I processed it and recorded it and still the event is not there to send to the ATO. I have sent update events in the meantime and nothing has happened. In the interim I have had to reverse a pay - which I cannot do as an error comes up saying that Something has gone wrong with AccountRight and needs to close. Please provide a solution. This has never happened, and I need to finalise pays as a matter of urgency79Views0likes8CommentsEmailing receipts
MYOB say they are listening to customers but over 20 years of asking and over 300 people asking for the option to email receipts, and still nothing. Who cares about some new look. We want the option to email receipts. You can email invoices, so why not receipts.215Views10likes7Comments