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Pay Super not working
We have recently converted a file from AccountRight to Business. I have reset up Pay Super in Business however when I go to process the March 24 qtr super payment I receive a message 'A problem occured with processing this super payment. Please refresh the browser, check the details and try again.' I refresh the browser and try again but the same issue arises. I have tried processing for some employees and not others but still the error occurs. Is it becuase the majority of the pays were processed in Account Right? Is there a way to find out what the issue is? In AccountRight it would let you know which employee was causing the issue. Thanks117Views0likes6CommentsUnable to delete user
I have the administrator role but I am unable to delete a user as the error message shows that transactions were created. I have deleted these transactions (and re-create them using my administrator role) but still can't delete user ID. How do I go about deleting the user ID? It was wrongly created and should not exists in our database. Thanks.1View0likes0CommentsPasswords / User Access
Hi Everyone, I've been managing a few different accounts online by signing in with my my.myob login. By doing this, I'm never prompted for a username or password for the files. I have no User Access option for 2 of these files so I must not be the Administrator for these files, and the person who set this all up is no longer with us. This has been an issue for some time, I'm looking at integrating with Tanda which is why I've been promoted to get this sorted. As all files are online, how do I go about sorting this out? Thank you in advance, Angela0Views0likes0CommentsReverse Pay Error - After update
I am trying to reverse a pay (as i have uploaded to ATO so i cant delete it). it has not been processed to the bank and is just sitting in my prepare electronic payments. when i click reverse it asks if i want to reverse it, i click yet, i then get the MYOB ERROR MESSAGE i called MYOB yesterday and spoke with someone but she could not fix it.11Views0likes2Comments