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CLOUD FILE DELETED BUT STILL BEING CHARGED
As you can see Cloud File was taken down but have noticed that we are still being charged 3rd April $141 and same again on 6th May. Could you please organise a refund for this payment as we should not be being charged. Regards Janelle Hi JANELLE, Doreen_P (MYOB Moderator) posted a new reply in AccountRight: Installing and upgrading on 10-04-2024 04:41 PM: Re: DELETING CLOUD FILE Hi @Janelle, As per checking your account, I can confirm that your company 8 with serial number ending in 0861 was successfully removed from the cloud. Feel free to post again anytime if you require further assistance. If my response has answered your inquiry, please click"Accept as Solution"to assist other users in finding this information. Best regards, Doreen9Views0likes2CommentsReturned Super (offset)
ok so, we made a super payment for the Jan-March quarter last month. One employees contributions were returned. He had changed super accounts and not told us. So, we have updated his super records. I followed the MYOB procedure of creating a payroll event to reverse the payment, then reissue the payment However, when we went to redo the payment, there are two transactions in the Pay Super screen. The negative amount, and the positive amount. We have resubmitted the amount, it will not let us process the negative amount. How do we remove this from the 'Pay Superannuation' register?1View0likes0CommentsSystem outage
Unable to access MYOB invoices for Additional File. Plus unable to quickly and efficiently advise MYOB operations that it is down. Sums up the increase in fees charged by MYOB each month!!! Help Unfortunately the page that you requested cannot be displayed at this point in time. Please click Home to return to the homepage. If this problem persists pleasecontact us. Quick Links MYOB Teamviewer QuickSupport MYOB.com.au Environment Collection Utility System Requirements Partner Program MYOB Webex Support MYOB GoToAssist AE PM Version check utility Upcoming Training & Online Seminars5Views0likes1CommentMerchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael1View0likes0CommentsUsing MYOB to record Realestate Trust Transactions
Hello, I have recently established a trust account and I am trying to figure out how to utilize MYOB to automate this process. Our business only involves sales, and we do not have a high volume of transactions. The sales team suggested that the lite version subscription is commonly used for such purposes. I am hoping that someone can point me in the right direction. Cheers Dean6Views0likes2Comments