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Super show as complete but hasn't gone out of my trading account
Hi Superannuation monthly payment is showing complete on but it hasn't gone out of my account but shows up on myob AccountRight still outstanding from 2/4 April. Previous months and last month have gone through from my account. What do I do to fix this.2Views0likes1CommentCost Centres and preferences - not showing in web browser
Hi, I'm unable to see an option to allocate a cost centre on new transactions in the web browser. There is not even a list of cost centres available. Is it just me or is it the browser version of Myob? I've set up new cost centres in my desktop app. I also cannot see where to change preferences in the browser. Is it just me?Solved200Views1like11CommentsBank Transactions Screen default dates wrong
Every time I go to the Bank Transactions s screen (from the Dashboard or directly), the display period defaults to a calendar year. If I hit the reset button, it will adjust it to the last 3 months, which is OK, or I can set it for this financial year (or some other period of course), but these settings are not retained and the next time I go to the screen it will again show me the calendar year (which isn't even a display option). Its not a huge problem, but it is annoying as I keep getting the little warning message about locked transactions. How do I correct this?21Views0likes5CommentsMYOB Offer Poor Support
Frankly I am just looking to vent. The support I receive from MYOB is always terrible. When you finally get through, the people you talk to are horribly under-equiped to answer the questions/solve problems. In one case I had a MYOB bug that I needed to deal with. The first time i had the problem, they fixed my transactions. The next time - bad luck, your system is always going to reflect inaccurate information. I have already started migrating one of my company files to Quick Books, and the support I have received from them has been exceptional. I have already run MYOB and Quick Books in parallel for one quarter and successfully matched, and I am about to reconcile the 2nd quarter. Assuming both sets of books matched again, I will be closing one MYOB file and in all likelihood will start runing my other company file in parallel with Quickbooks shortly after. I have been with MYOB since 2010 and their support has steadily and surely become worse. I am amused by the fact that after MYOB have provided support assistance they send you a "MYOBelieve you can DIY!" email, when their own support people flounded with the problem. I made a support call yesterday where I spent over an hour on the phone and eventually got some glib advice about how to solve the problem (after the support person had to call for advice). Interestingly, I went to see my Accountant's MYOB person today, and they not only suggested in a few moments what the MYOB people took me an hour to get to yeterday, but also showed me a much better way to correct the transactions in question. I really would prefer to stay with MYOB. They know and I know, most people will put up with poor service, because it is too hard to change their accounting software - which is exactly what I did. It gets to the point where staying makes no sense staying though, and it is now worth the pain of migrating.450Views3likes10Comments