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Sign In and STP report could not be sent out propertly
Dear Sir/Madam, Last week I've email my MYOB matters and try to get some support from MYOB team. But not yet received any support. Once again, My MYOB matter are the below: 1. Problme with Sign in 2. Problme with Sending STP report to ATO Attached two files to shows the problem where their are. I'm looking forward to hearing from your MYOB support team. Thank you Kind Regards Sherry ShiSolved211Views0likes11CommentsMYOB PayBy
Since the update of MYOB Online Invoice fees being applied to sales invoices on the go - our Bank feeds are not matching up with our MYOB PayBY sales invoices. Also- when I open the customer's sales invoice- the invoice still is "open". Even though when I "view all activity" it clearly shows that the customer has paid. I've done a quick search - I've made sure that our account settings are "Auto-approve bank transactions matched to MYOB transactions" and we have allocated a Ledger account for the online fees. I've run out of troubleshooting to try- could someone please advise how to get this automatically matching again to maintain efficiency?13Views0likes3CommentsMerchant fees not automatically reconciling
Hi there, We've just started receiving online payments minus the merchant fees as advised by MYOB but it doesnt seem to be automatically reconciling. The amounts obviously dont match and are out of balance. We have attempted to sort this out ourselves, we gone through the online support about "Changes to how you pay for online payments" But we cant seem to be any wiser. Going into the Online Payment Portal, and check the ledger accounts but they appear to be the appropriate ones. However we cant seem to sort this issue out. Can someone please advise what we are not doing and help make transactions automatically reconcile as its supposed to? Thanks Michael9Views0likes2CommentsCard File Query
Hi All I'm unsure whether this should be a question here or in the development and feedback forum but there are a couple of things I find very frustrating about the card file functionality and how it doesn't cross over to transaction posting; and I wonder if I'm doing something wrong somewhere? To give you the examples, we work on cash accounting so, asside from the payroll, transactions are only posted to MYOB after they're processed through our bank account, and I use the bank feeds to update MYOB. I spend a lot of time setting up cards so there is as much information as possible on them, including populating the payment memo to make posting transactions quicker, and setting the GST defaults for the card. However, when you come to post transactions neither of these defaults (payment memo info and GST codes) work. The payment memo info is overwritten by the bank feed data (which is mostly garbage because it has the bank transaction on it, which means nothing), and the GST defaults to whatever the default for the account code being posted to is, rather than the default for the card file. Is there anything that can be done to make the transaction data default to what is on the card file instead? It's very frustrating to spend time setting something up only for it to have no effect in practice.8Views0likes1Comment