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Helen_Meikle's avatar
Helen_Meikle
Experienced Cover User
10 months ago

MYOB Payroll 2023.1

hi all,

have not had this issue previously.  went to email payslips today - last done last week - and when selecting email get a message - printer not activated, error code 30 and have to go through and ok each employee which does not generate any emails and then the payroll crashes.

Selecting MS Outlook 2013 or above (actually using MS outlook 365) 

 

I have been able to print to a pdf file but also need to resolve this actual issue.

any assistance greatly appreciated 

 

thanks

Helen

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  • jenniek's avatar
    jenniek
    Ultimate Partner
    10 months ago

    Hi Helen_Meikle 

    Not sure if you solved this - but try being out of Outlook when yiu email payslips, or visa versa.

    Alos try the other options available. This is normally the first sign that emailing payslip will become a pain, and you need to look at upgrading software to something else.

    • Helen_Meikle's avatar
      Helen_Meikle
      Experienced Cover User
      10 months ago

      thanks for that reply.

      Problem was solved by reinstalling the pdf writer that MYOB uses.  an upgrade by windows caused the existing one to be corrupted.  Sorry should have updated my post.

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      9 months ago

      Hi Helen_Meikle 

       

      Thank you for the update. We had this known issue last time and this has now been solved. Please don't hesitate to post again if you need help in the future, we are more than happy to assist.

       

      Cheers,

      Princess