Forum Discussion

Soph_TBL's avatar
Soph_TBL
Experienced Cover User
6 years ago
Solved

MYOB the underlying connection was closed: An unexpected error occurred on a send - MYOB Payroll

Error message: 'MYOB the underlying connection was closed: An unexpected error occurred on a send' - Have uploaded a screen shot. I've never had this error occur before!   I could not pull my journ...
  • Steven_M's avatar
    Steven_M
    6 years ago

    Hi Soph_TBL

     

    The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


    What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

     

    *Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

     

    Do let us know how you get on and if you require further assistance.

Steven_M's avatar
Steven_M
Former Staff
6 years ago

Hi Soph_TBL

 

The AccountRight 2018 company file located in the cloud looks correct at our end and should be able to receive those journals.


What I think has occurred for you is that you have been affected by a recent change to the API (which interacts with Payroll and AccountRight to pass those journals) in relation to updating the security protocols*. I would recommend going through NZ Payroll Support Note: MYOB Payroll TLS security change and download that patch for that version. Do ensure that you have NZ Payroll and AccountRight closed prior to downloading.

 

*Due to various circumstances the switchover was delayed until yesterday (06/02/2019) hence why it was working in the past and why it may not be working as intended now.

 

Do let us know how you get on and if you require further assistance.

  • Soph_TBL's avatar
    Soph_TBL
    Experienced Cover User
    6 years ago
    Hi Steve. Thanks for heads up and hopefully a fix. I've not got to it yet as have had a lot other things take priority but will have to sort before next payrun. I'll give it a go with the patch and see if fixes it. Fingers crossed. Cheers Sophia
  • Soph_TBL's avatar
    Soph_TBL
    Experienced Cover User
    6 years ago

    Hi Steve, yes this patch fixed it and now cost center figures are pulling through to journals in Accountright. So anyone else having this issue - can download the patch: http://help.myob.com/wiki/display/suppr/MYOB+Payroll+TLS+security+change 

     

    Only thing now is I've lost the mapping to my api bank file folder. That's likely because I also uninstalled and reinstalled the software prior to your solution, thinking that it would fix it. Think it's deleted the folder where it normally stores the api payment files. So will need to go in and create the folder again so they pull through. Again I received the "underlying connection message" so payroll payment file didn't go anywhere, but it did pull the journals through. So I had to do a manual upload of the pay in bank account as didn't know at time what was going on and no time to muck around. 


    So in Payroll the path filename for direct credit says C:\MYOB\DIRECT CREDITS BANK\Wages.afi                 

    and the IR File path says  C:\MYOB\IR FILE\             

     

    But there is no longer either of those files to correspond in C drive directory for the files to pull through to. Do I create a file named MYOB in C drive with a sub folder called DIRECT CREDITS BANK for first one?

     

    And second one - create another sub folder under the MYOB one in C drive which is called IR FILE ? 

     

    Hope that makes sense. Cheers again Sophia

    • Steven_M's avatar
      Steven_M
      Former Staff
      6 years ago

      Hi Soph_TBL 

       

      If you are do not showing those particular folders in those locations these can be created through Windows Explorer. If you are creating those folders I would recommend navigating to the Bank & IRD tab within Payroll and re-selecting those folders (selecting the button with three dots and navigating to the required folder). This will ensure that it is linked appropriately.

      Alternatively, you can select any existing folder that you would like it to be. It doesn't have to be those folder paths, you can set it to be another location (as long as it's not your computer). For example, for my testing, I have it all set to go to the Desktop* for easy access.  You just need to select the appropriate folder in for that option in the Bank & IRD tab of the Options.

      *Probably not something I would suggest to a client unless they were having trouble finding it but certainly a folder on the Desktop could be a recommendation.