Payroll - Record and Report error
I can't get my payroll to record and report to IRD. I keep getting the error Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch...
Forum Discussion
Hi
Thanks for replying but no this didn't work. This is the same solution as the MYOB support on the phone tried.
I was told I would hear back when they solved the background problem as I wasn't the only one but I didn't hear back via email or phone and was running out of time to file to IRD after 2 working days.
In the end I deleted the weeks payroll and re-entered from scratch and it worked and recorded and sent.
Hi, LouiseRR
Thank you for your response.
We're sorry to hear that you didn't receive the promised follow-up. It's commendable that you took the initiative to resolve the issue by deleting the weeks' payroll and re-entering it from scratch. It must have been a time-consuming and challenging task, but I'm glad to hear that it worked in the end.
If there's anything else you need assistance with or if you have further concerns, please feel free to create a post again. We're here to help in any way we can.
Best regards,
Doreen