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Completely wrong invoice emailed to client
Good afternoon, I would like to raise an issue that a client recieved an invoice from us that was completely different to what we actually sent to them and have in our system. The invoice had the same header and logo but everything else different bank details, a client I've never heard of, a description of a service we don't supply, an invoice number we dont use and dated 01/03/2022. This looked so unprofessional to our client and I have since created a new invoice for her and sent it to myself first to make sure it didn't happen again. If it helps, this invoice was sent from a reoccuring transaction and was one of about 50 invoices sent in close timing. Can you please follow this up as this obviously should never happen. If you need further details let me know as I have the email which shows the glitch. Regards Kristy FryRe: Customer transactions report
Hi Sean, Thanks for your reply, very interesing you can export it into a PDF when nothing comes up on the report thanks for the tip I didn't think to export it as no results showed, but it's all on the PDF. Fiddling with the dates it only displays a result if the 'Date From' and 'Date to' are set to the period of when the invoice was sent and up until it was paid. Once the 'date to' is on or after the date the invoice was fully paid it shows no results. Confusing to explain so I hope that makes sense. BUT as you have pointed out even in the situation where no results show up, you can still export into a PDF and all the information comes up in the PDF! Just Fyi - Invoice was partially paid on 14/04/23 - comes up on report Invoice was fully paid on 15/04/23 - no results on report but is on the PDF when exported Thanks for your help. Regards Kristy
