rorkin
Experienced User
Joined 6 years ago
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Re: Invoice received by customer had wrong information
on the basis of inaction and apathy by the software house, I would... unfortunately I have spent development hours integrating our CRM into MYOB for invoicing, and the cost (for now) to go through that excercise with another solution is too high (until MYOB decide to change their API and we're forced to reconsider options)... I am personally not impressed with their product support, and this is just another issue they sweep under the carpet.470Views0likes0CommentsRe: Invoice received by customer had wrong information
no fix, and no guarnatee it won;t happen again. I've complained to MYOB (and the ACCC as well), and nothing came of it. I feel like it's a horrible data security issue... ALl you can do is send a copy of the invoice (via email), and wipe the egg from your face.490Views3likes2CommentsRe: Invoice received by customer had wrong information
It's a case of an accounting software company that won't hold itself accountable! Absolutely take your business elsewhere. My investigations have indicated that this has happened many times over for a long time now, and MYOB brushes off the problem each time with no consideration of the fact that they are sharing around other people's "private" data.665Views0likes12CommentsRe: Invoice received by customer had wrong information
Wow, This has happened to my company also. One of my clients alerted me to the fact that somebody else's invoice has appeared on my stationery linked to an invoice emailed to them. What's more is that I used the feedback system some 6 days ago to alert MYOB of the problem and have not had any repsonse whatsoever. Furthermore, I thought I'd try to do the right thing and phone MYOB support based on a link offered in this thread (impossible to FIND whilst in MYOB)... the wait time is OVER 60 MINUTES... They said in the wait messages that it would be quicker to use the support "chat" (again NOT AVAILABLE WITH IN MYOB itself???)... Guess what, the wait time for chat support is 79 minutes... It scares me to think that MYOB is so under resourced that there is no realistic way to get timely support.I would be horrified with such response times (as a business owner myself). What scares me more is that my companys' personal data could be emailed to any random on the planet (I "think" that the inconnrect invoice details on my template is for an Irish retail business back in 2019 where I am in Australia in 2023). The commentary offered by MYOB staff in this thread is very much "wanting" as there are clear "DATA BREACHES" being swept under their feeble replies. I also think it's time to dob them in as they ARE NOT TAKING THIS SERIOUSLY.... I suggest we all do a google search for "report cyber" and alert the Australian Cyber Security Centre of this breach.963Views2likes6Comments