ContributionsMost RecentMost LikesSolutionsRe: EOFY Finalising and notifying ATO not working I have solved the problem by doing the finalisation in batches. I have over 475 employees so did them in batches of less than 100 and it worked. So much for MYOB phone support - had no idea on how to solve the problem just saying to speak to your accountant or the ATO. Re: STP finalisation & FBT I am having the same problem. EOFY Finalising and notifying ATO not working I have made several attempts to finalise the payroll for EOFY and notify the ATO but I keep getting the following message: Something went wrong. Please try again or refresh the browser. Please try agn. If the error persists, get in touch with us. Request ID: 81578737-df26-4578-bbd5-e818d31f15e1. I have tried using another browser and also cleared the browser cache but it made no difference. Also have tried sending at night but got the same message. Default super fund - self onboarding I am having a problem with staff who wish to select the default fund. They are unable to nominate the employers default fund. Which fund would you like to nominate? Your employer's default fund "It looks like your employer has not specified a default fund, please contact them if you’d like to use your company’s defaut fund" Employees are unable to complete the onboarding form without a Super fund being nominated. They also can not select the super fund that we use as the default fund from the list of super funds as they do not have a member number. I do not know how to fix this issue if they contact us about using the default fund. The only solution I can find is to get the employee to select the default fund from the list of funds and then add a dummy member number, which I then remove once the information is uploaded to MYOB. There must be some way that the default fund is added to the onboarding form. Thanks Hayley Re: Default super fund - self onboarding I am having the same problem with staff who wish to select the default fund. They are unable to nominate the employers default fund. Which fund would you like to nominate? Your employer's default fund "It looks like your employer has not specified a default fund, please contact them if you’d like to use your company’s defaut fund" Employees are unable to complete the onboarding form without a Super fund being nominated. They also can not select the super fund that we use as the default fund from the list of super funds as they do not have a member number. I do not know how to fix this issue if they contact us about using the default fund. The only solution I can find is to get the employee to select the default fund from the list of funds and then add a dummy member number, which I then remove once the information is uploaded to MYOB. There must be some way that the default fund is added to the onboarding form. Thanks Hayley Self onboarding information not uploaded to MYOB Hi, Sent the Self-onboarding email to a new starter, they completed the form and submitted the information. MYOB showed that the invite had been completed but no information has been added to the employee card. I have sent another invite for the employee to complete. They have filled out all the information but it will not allow them to submit/finalise it. MYOB is showing this invite as In Progress.