McPherson1
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Joined 4 years ago
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Re: email through outlook issues
Thank you Rainer. I was so inscenced by the reply from MYOB I couldn't repsond at the time. It's simply not acceptable to have an issue reported by multiple compentent users of a particular feature who can categorically state that the issue arose after a specific update and have their concerns dismissed. MYOB, there is an issue here. Please take it seriously and do some proper technical research. If it is setting in Outlook, outline what they are please.549Views0likes1CommentRe: email through outlook issues
Hi Chris, As stated previously,MYOB still ignoring this, saying it is an Outlook settings issues. It may well be, but it is caused by a change within MYOB AccountRight. Nothing changed in Outlook. Help links don't help at all. Several other users are having the same issues. Can you escalate this to have it looked at properly please.623Views1like5CommentsRe: email through outlook issues
Hi, I'd like to confirm that the links provided don't offer any help to this problem as it simplygives instuctions on setting up signature, which has been done for years and had been included in emails sent via Outlook - perfectly well. My Outlook settings have not changed. However, since the latest update email messages from MYOB are now in plain text and no longer include signature. This is a MYOB change NOT an Outlook change. Can you please have this looked into. thank you1KViews0likes0CommentsLong Service Leave - Hourly v Salary
Hi, I've got employees paid both Hourly and Salary. I've recently setup LSL and am having trouble getting the Salary staff to accrue. I have entered the existing LSL balances for all staff. I have setup ONE Wages category for Long Service Leave. "Hourly" selected per the Help instructions. I have TWO Entitlement Categories, one for Hourly staff and one for Salary staff. Followed the Help instructions on how to set this up. I have run a payroll and the Hourly staff appear to have accrued LSL as they should, but the Salary staff haven't accrued anything and still show the opening balances I entered. Do I have to setup a second Wages category for the Salary Staff? Any other suggestions or things to check? cheers Lisa267Views0likes1CommentRe: Applying credit to customer with different Category
Hi, I found this old post that I think will fix my problem. https://community.myob.com/t5/AccountRight-Sales-and-purchases/Allocating-credits-to-another-customer/m-p/712499?_ga=2.133224910.1999820207.1647211487-1754914137.1637282658#M77621 Thanks for your hel McPherson1wrote: Hi Lisa The customer paid the invoice twice. I receipted it twice and it is now sitting as a Credit - correct. The new invoice is for exactly the same customer BUT using a different "Category" MYOB help flags you can't do it when invocies have a different Category, but don't give you a solution: https://help.myob.com/wiki/display/ar/Settling+customer+credits?searchfacet=support:help&searchterm=applying%20credits&_ga=2.242850370.1999820207.1647211487-1754914137.1637282658#expand-Toapplyacustomercredittoanopeninvoice It seems to be me that the credit funds will have to be "paid" somewhere - perhaps a holding accoutn of some sort, so that funds could then be allocated to the new invoice. I'm just not sure how to do this. Or perhaps there is another option? The client has authorised this so we'll look silly if we have to actually refund the funds to them and then request re-payment. thanks for considering this for me. Lisa p. Lisa853Views0likes0CommentsRe: Applying credit to customer with different Category
Hi Lisa The customer paid the invoice twice. I receipted it twice and it is now sitting as a Credit - correct. The new invoice is for exactly the same customer BUT using a different "Category" MYOB help flags you can't do it when invocies have a different Category, but don't give you a solution: https://help.myob.com/wiki/display/ar/Settling+customer+credits?searchfacet=support:help&searchterm=applying%20credits&_ga=2.242850370.1999820207.1647211487-1754914137.1637282658#expand-Toapplyacustomercredittoanopeninvoice It seems to be me that the credit funds will have to be "paid" somewhere - perhaps a holding accoutn of some sort, so that funds could then be allocated to the new invoice. I'm just not sure how to do this. Or perhaps there is another option? The client has authorised this so we'll look silly if we have to actually refund the funds to them and then request re-payment. thanks for considering this for me. Lisa859Views0likes3CommentsRe: Applying credit to customer with different Category
Hi Lisa, In this case, the double payment was received a couple of months ago, long before the second (different category) invoice was issued. We knew the second invoice was coming and with the clients authority have kept to funds to settle the second invoice and refund the balance. It's sitting as a credit and has been for a couple of months. I think I'm looking for a way to "pay" it somewhere and then "receive" it again. Regards Lisa870Views0likes5CommentsApplying credit to customer with different Category
I have a credit (customer paid invoice twice) I want to apply against an existing Invoice for the same customer. The new invoice has a different Category and I understand that this means the outstanding invoice isn't available to apply the credit to from the Returns & Credits window. How do I apply the credit note funds against the existing outstanding invoice and then pay the balance credit to the customer as a refund. thank you895Views0likes7Comments