ContributionsMost RecentMost LikesSolutionsRe: Error when accessing employee card file Thank you Earl - yes same error for all users. Error when accessing employee card file Hi I am having same error as other users trying to access particular employee card files. I have attached the error code report. Can someone please assist me? SolvedRe: Network Request Failed when authorizing payroll - first pay run for 2023-2024 Hi I had to get another employee to process it remotely as my internet connection couldnt process it without timing out. On the phone to MYOB for 2 hours, they ran scripts - nothing worked. Basically they said that it looks like the timeout response was 3 minutes and paying 100 employees was too much for that timeframe - they asked me to split the pay (which I shouldnt have to) but that didnt work either. They wanted to talk me through how to change a backend setting which I wasnt comfortable doing so I asked for a call back from their technical team (which they offered as a solution). That was Thursday 6 July - still no call back. So I am not sure I will be able to process it next week either. Long story short - they need to extend the "timeout" error from 3 minutes to longer. I advised this has never been an issue paying 100+ staff before now so I think it might be a setting they have changed.....just find it odd it happened straight after my EOFY finalisation and considering the headaches caused from last financial year I am losing confidence with the efficiency of MYOB for payroll processing. Re: Network Request Failed when authorizing payroll - first pay run for 2023-2024 Did you get a solution? I have same issue first payroll for 2024FY Re: First payrun in 2024 Fyr Same here - any luck with solution? Re: STP EOFY Finalisation 21/22 errors We have had same issue. 353 employees and the errors are beyond fixable in a short time frame. Plus I have a payroll this week so need to finalise before tomorrow. Seriously not going to be using MYOB next financial year. And MYOB response is to "delete / reverse termination / redo pay / redo termination" is a joke. For 353 staff, high turnover industry NOT HAPPY!