Forum Discussion

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
7 months ago
Solved

No security in Myob today

Hello Myob - why is there no security in Myob today???? All our staff were able to open file without having to log in - I also didn't need to log into this Forum This is not acceptable Myob - why b...
  • JoanneMcG's avatar
    JoanneMcG
    7 months ago

    I have come in this morning and this is how it went:

    Open Myob, click to log in and I am automatically taken to the screen showing the active file - I was not required to log in, provide a password let alone any 2FA.  I also came to this forum page.  Again, I clicked to log in and I was immediately brought to this site without any login required.

    The normal way to log in, even if 'tick for 30 days' was ticked, is to use email address and password - these two key steps were not there, it was straight into the file (and forum site).   Considering that I logged out of the company file prior to leaving work yesterday means that there is something wrong with the file.

    This is not normal nor acceptable.  It pretty much implies that there is no security in our company file.

    I need Myob to look into this as a matter of urgency.

     

    Update:  so pretty much over this whole issue, don't worry about Myob, we will look for a new solution to our accounting needs.

     

Leneth_A's avatar
Leneth_A
MYOB Moderator

Hi PKH1, 
 
Thanks for your post and welcome here to the Community Forum. We appreciate your effort in expressing your concern to us. We are sorry for any inconvenience you are experiencing when logging in to your account and thank you for your patience and cooperation as we work to address your concern. 
 
We are currently conducting a thorough investigation to enhance the user experience for everyone. This issue is actively under investigation, and we will share this specific case with the relevant teams to keep them informed. Could you please confirm the email address you used when 2FA was not requested during login? We genuinely appreciate your patience as we work on this for all users. 
 
 
Please do not hesitate to post again if you need help in the future. We are always here to provide support and guidance on the forum.  
 
Cheers,  
Leneth

JoanneMcG's avatar
JoanneMcG
Trusted Cover User
7 months ago

I have already provided my details in a private message a few days ago, another moderator has my email address.

You know that the same issue is affecting us all.  Normally its email address to login, then password, then the code.  Myob shows the email address and then skips the next two steps, and bingo, one is straight into the file.

I can't believe that there is no fix as yet for this massive issue.

  • Leneth_A's avatar
    Leneth_A
    MYOB Moderator
    7 months ago

    Hi JoanneMcG,  
      
    We appreciate your update that one of our moderators has already received your information to inform the relevant team about your concern. We regret any inconvenience this may have caused you, and please rest assured that the relevant team is investigating this matter. We value your patience and understanding during this time, and we will make sure that your concerns and feedback will be effectively communicated to the team. 
      
      
    Thank you for your understanding and continued support.  
      
    Cheers,   
    Leneth 

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