TLS571
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Double up payment made on single invoice after recorded
I noticed this week that a supplier that I paid in December has been paid double the amount due. I didn't record it like this. In the pay bills history it shows two invoices doubled up, so instead of 2 there are four. It wasn't like this when I recorded it. I've just been advised by another supplier that they've been double paid this week so I checked and the same thing has happened. The payments were recorded and paid electronically. In find transactions it shows two payments made to one invoice on the same date. Is this a known MYOB issue? If so it needs fixing ASAP.289Views3likes0CommentsRe: How to lodge a complaint
Since MYOB support has let me down, hopefully someone here can help. 4.5.22 I recorded 3rd quarter SGL liability, the realised that one staff member wasn't accruing SGL due to the box not being ticked. I ran an adjsuper payroll for 2nd and 3rd quarter, paid it and forgot about it. Then last week, 27.7.22 I went to record 4th quarter liability but the amount for the above staff member was incorrect (too much by exactly the total of the two amounts paid for 2nd and 3rd quarter) So I went looking through the TJ. Found out that the 3rd quarter liability dates had changed to 1.4.22-30.6.22 I've been trying to fix it ever since in a number of ways and trying to get MYOB support unsuccessfully after numerous hours on hold, being cut off, no one contacting me back etc. So I've tried again today to fix. I had already deleted the 3rd quarter and two adjsuper transactions. So I reentered 3rd quarter with correct dates. Screen shot Also entered my 4th quarter with correct dates, now that the two adjsuper payrolls were currently deleted -Screenshot Reentered the first adjsuper payroll for 2nd quarter. Checked pay liability for 2nd quarter, nothing appears. Checked in 4th quarter dates and there it is. Screen shot both Also rechecked 3rd quarter liability. Dates have changed to 1.4.22-30.6.22 after I entered the adjsuper payroll. So now at least I have evidence that it's not user error but that still doesn't help me correct my file. Any help would be appreciated.523Views0likes0CommentsHow to lodge a complaint
Is there actually a way to lodge a formal complaint. Previous posts don't seem to have an answer. I have a major issue with a pay liabilities SGL issue that I need solved asap so that I can pay 4th quarter SGL. I called last Wednesday and got a payroll technician whom I emailed screen shots of the issue so she could excalate. Noone has called me back. I called this morning and after being on hold for 2 hours I spoke to another payroll tech. whom I explained the whole complex problem at length. Right as I finished I got cut off and she hasn't tried to call me back. (yes she had my company file details) I've then called again and was waiting on hold for nearly another 2 hours when suddenly the phone line cut off again. I didn't even get through this time. I've contacted via the online chat at least three times and keep getting told that the original agent from last Wednesday incorrectly excalated my issue and that she was the only person that I can speak to and she would have to call me. Well she hasn't and also hasn't responded to the 3 further emails that I sent her requesting that she contact me. It is appalling customer service for a product that seems to increase in price every year but has so many issues.Solved525Views0likes3CommentsRe: 2020.3 Cannot delete a payroll transaction - System.ArgumentNull Exception
Great point! I've worked out though that you can still delete a payroll if you don't lodge the ATO declaration until after you've done the banking. You wouldn't want to delete after you've processed the payment anyway, so this is working for me.1.2KViews0likes7CommentsRe: 2020.3 Cannot delete a payroll transaction - System.ArgumentNull Exception
Jesh, that has never been the case in my experience. I've alway set ours to allow delete transaction as we only have two people working in the file. Even up until last week I was able to delete transactions. The payroll work around isn't to much of a hassle, but reversing a sale then applying a credit and then re entering a sale just so that I can enter the order number that was just received is a nightmare, but is now unavoidable due to having to set a tick in 'transactions must be reversed - system wide' in the security tab. So rediculous. I've never had an issue deleting payroll that has been reported to ato via STP and resending a corrected version as the systems are smart enough to look at the year to date figures. Hope this gets fixed very very soon.1.6KViews2likes0Comments