STP Declarer/registration
Hi, we have a client who is set up for STP and STP reporting declarer as they process their own payroll etc. We as BAS agents need to also go into the STP reporting area for EOFY finalisation, can we be set up as well under our ABN and Agent number? I know how to do it but I am worried it will kick the client out, does it allow for multiple access?3Views0likes0Comments"Some submissions during 15-20 May have not been reported correctly to the ATO. Click Send update event to report them."
Hi, I am seeing this message when I log into the payroll reporting. It doesn't give enough information. Does this mean I HAVE to send an update event? Or if I've lodged other reports since then, I don't have to? The reports all say 'sent' in the list. How do I check? The "about update events" pop up tip looks like maybe running an update event won't create 100+ payslips with 0 balance anymore that I have to manually clear out of the 'to be emailed' screen. Is that correct? Does it not create payslips anymore? Or has it finally been changed to at least create them as 'already sent or emailed'? Can I ignore this message? And why is it a tiny little message at the top of the screen after going to the payroll reporting centre, and not a pop up in the desktop software we use, or a mass mailout to all customers? What if I hadn't gone into the payroll reporting centre today? How would I have known?18Views0likes1CommentEmployee unable to select superfund in Self-Onboarding
Hi We have a new employee who is trying to complete self-onboarding, when they get to the superannuation section there is no option for them to select their nominated fund, it is defaulting to "My Mercer" superand asking him to select investment portfolio. Note, My Mercer isn't our preferred super fund either...so its not like its defaulting to this for this reason. We do have two other employees that had nominated My Mercer, but we have also had to other employees onboard since then and didn't have this issue....they did nominate our preferred super fund though so not sure if this is the reason why the didn't have the same problem perhaps? Any ideas on how he can get passed this an nominate his preferred fund. Thanks in advance😊5Views0likes0CommentsUrgent : Payroll Verification Report - A/Right Desktop or browser
I need to obtain payroll verification reports for payrolls prior to financial year ending 2023 however I'm not able to do so via the desktop version or browser. Is there any way I can get these reports - needed for an external audit.5Views0likes0CommentsHow to Process a Nil Payrun STP
Hi, I had a new payroll category that didn't have an ATO reporting category assigned. I have since assigned the category. Now I have to process a Nil Payrun for that employee and lodge through STP. Can someone please give me the step by step instructions to process a Nil payrun. Thanks In Advance.Solved18Views0likes2CommentsEmployee Self-Onboarding issue
I'm having issues with a employee when I send the invite for self on boarding. I send them the invite MYOB states the employee card has been created and onboarding invite sent. Problem is no card is created no invite is sent I have tried this now several times over a week. This particular employ has 4 "inactive" cards as they have worked for me previously left then come back again (the jobs seasonal). Anyone have any ideas what the problem may be?50Views0likes2CommentsRecurring issue - cannot open an employee card file
Hi, I continually get the "somethings gone wrong" when I try to open a card file for one of my employees. I have tried restarting account right several times. I need to access the employee's file to update his information. Any ideas? I need to fix it to correctly process pays.. This is part of the error log: AccountRight Application Error Report ===================================== Application Version: 2024.4.1.5 Application File Version: 2024.4.1.5 Incident Id: 2a5c02d0-3319-4bf9-8849-30f5e6a0a489 Time: Monday, 20 May 2024 9:26:01 AM Code: Unknown (0) Message: Stack Trace ---------------------------------------- 1 : MYOB.Huxley.API.HuxleyApplicationException .,...)24Views0likes3CommentsLong Service Leave
WE have both Full time and Casual employees. I have loaded the LSL entitlements for the full time employees and set the accrual to weekly no problem at all. My problem is with the casuals - All LSL is calculated in weeks not hours however MYOB Payroll only gives an hourly option - the casual payment calculation for LSL is based on the average hours worked over a 1 or 5 years (which ever is the highest) so when we pay a weeks LSL it may only be for by way of example 16 hrs. Each casual would be different with some working 2 days others 4 to 5 My question is - do I enter the entitlement as 8.667 weeks converted to the hours worked on average by the casuals - this option would never be totally correct as the actual entitlement is calculated for the 1/5 years preceding the payment Am I overthinking this ?9Views0likes0CommentsReversed payrun shows zero in STP instead of a negative number
Hi, due to a network issue, I mistakenly recorded an employee's wage twice. When I noticed the error, I reversed one of the entries. However, in the STP Reporting Centre, the reversed entry shows zero instead of a negative number. As a result, the total wage number reported to the ATO does not match the records in MYOB. What should I do? Thanks!3Views0likes0CommentsPayrol - annual leave loading
When I pay staff annual leave loading (0.175 per hour of annual leave taken) it duplicates the Annual leave entitlement. How do I prevent this from happening. IE a staff member takes 38 hours annual leave and is paid 38 hours annual leave loading. Their annual leave accrual should be 2.923 hours but MYOB is accruing 5.8461. Does anyone have any ideas what is wrong in my payrol setup?6Views0likes1Comment