Inactivity Time Out
Just registering my complaint for this. I understand that this is for ATO compliance. This is making it harder to use your product and making it easier to move to another platform. https://www....
Forum Discussion
We have been timed out this morning and after logging back in with email and password; MYOB needed to be re started as it became unresponsive. Is this something that will occur from now on! MYOB has done this in the past but this seems to be because of this new protocol. This is not a directive from the ATO as I've had contact with them. They have not directed specific instructions regarding this type of Intrusive Security.
I know one thing, if there is any business out there now evaluating Accounting Software, this new protocol would certainly be something they would look at closely.
Hi Rob_A , no this definitely what you should expect. We have rolled back the inactivity change temporarily due to the freezing/crashing causing customers to restart after signing in.
What you can expect going forward is the blur 'are you still there' screen. Click 'sign in as user x' enter your password and continue working. Any work in progress would also be retained.
We are investigating the freezing now
