What is "Secure Invoicing"?
Hi MYOB,
I am reading a lot about emailing of invoices no longer being available from MYOB software unless you switch to Secure Invoicing.
Can you please explain what secure invoicing is....
Forum Discussion
Hi AmandaCL , I have read where you have stated several times that you can turn Secure Invoicing off. This is NOT our experience.
I have one client that (for now) unfortunately needs to persist with Myob (others have left due to this issue). This client has been forced to go through the Secure invoicing process and after going through the rigmarole of getting approved, have tried many times to turn Secure Invoicing OFF but it just does not work - all invoices sent now allow clients to use this system which increases the price of the product exponentially if the customer uses it. The business has been forced to PDF and manually email invoices which adds a lot of time and decreases efficiency.
Forcing customers to use this system, that you cannot turn off, is just disgusting!!
(One client does not use Myob for invoicing, and funnily enough that client is the only one that wasn't forced over to the new system!!!).
This is just not good enough and I can't believe Myob is getting away with this daylight robbery!!!
Good morning CathSGM ,
If you or your customer are experiencing problems with disabling Online Payments after the secure invoicing upgrade, you will need to get in touch with our financial services support team.
They will be able to troubleshoot and support you through how to correctly disable this feature now that you have completed the upgrade.
Not all customers have been prompted to upgrade yet, we have been moving and communicating to customers in small batches at a time, this may account for why you have a customers that has not been prompted to upgrade to secure invoicing.
The phone number for support with online invoicing is 1300 783 674
Thanks, Mike
Hi MikeG1 I tried calling that number a couple of times today, waiting over an hour each time. I need to use my phone for work so couldn't hold any longer than that, but given the complaints that other people have made on these threads I would expect the wait time to be much longer and no-one has the time to tie up their phones for hours at a time, not knowing if or when you will be answered.
I have also started a MYOB Support Request, plus am trying the mediation process via Product Review (as tempting as it was to just leave the 1 star review, I decided to see what comes of the mediation process before finalising that).
Given the high number of people upset about this, I would have thought that Myob would make it a priority to try to appease us, but that does not seem to be the case.
Cheers Cath
