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LindyMH's avatar
LindyMH
Experienced Cover User
3 days ago

Quarterly Super Error - Tricky one

I am trying to put through my quarterly superannuation payment and I have 2 employees who have 1 amount only error that their membership number is invalid.   All other payments for the quarter for ...
  • Princess_R's avatar
    Princess_R
    3 days ago

    Hi LindyMH,

     

    Here's an easy-to-follow article to help you troubleshoot the error message you're seeing. If your employee's super fund details are correct but you're still getting the error, make sure you're selecting the right fund name. Some funds have similar names and require specific prefixes based on a Member Number Rule. In this case, it's best to reach out to our support team directly using one of the various support options available here. They can help you check the correct prefixes you'll need to use.

     

    Cheers,

    Princess

Princess_R's avatar
Princess_R
MYOB Moderator
3 days ago

Hi LindyMH,

 

Here's an easy-to-follow article to help you troubleshoot the error message you're seeing. If your employee's super fund details are correct but you're still getting the error, make sure you're selecting the right fund name. Some funds have similar names and require specific prefixes based on a Member Number Rule. In this case, it's best to reach out to our support team directly using one of the various support options available here. They can help you check the correct prefixes you'll need to use.

 

Cheers,

Princess

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