What the heck is going on with all the dropping out and having to get an authorization number again.
I just completed an invoice, go to print it and bam... it's gone for good !
So frikking annoying - Why I just keep putting up with this I do not know.
Hi Mike, I've reported the drop outs before. It's not a 2FA or a log-in problem. It's a MYOB instability problem.
We, as bookkeepers are paid for our time. If I spend extra (wasted) time at a client because I am constantly getting your "MYOB needs to restart' message, then who should pay for that extra time??
I've asked MYOB and apparently it's in your T & C's that you're not liable. Then who is? We pay for our subscriptions, MYOB should ensure a stable program!
This has been going on for YEARS! Random drop-outs are a constant with MYOB. I have one client with a 50+ employee payroll. I have learnt the hard way not to trust MYOB and have to Save the Payrun after every entry, exit, and then go back and continue. Another waste of my time!
When will MYOB listen to their customers and fix this?
Unfortunately, when asked by my clients which software (of the 2 most popular) they should choose, I have to be honest, and recommend the other.
Hi janjac , the 24 hour 2FA was a regulatory change that MYOB needed to meet, rather than just a decision that we made. I understand that it is frustrating to re-authenticate regularly.
There are 2 things that we are currently working to address though and hope to be able to release solutions soon.
Watch this space, we are working hard to make it better.
Cheers, Mike
Why didn't MYOB have this sorted out before launching 2FA?????!!!!!!
It's extremely frustrating.
Work faster MYOB to sort this out!
I agree this is very frustrating getting kicked out mid use. also why are the only options for 2fa codes by App and text message, they both require a mobile phone, what about email a password option for (try another method?) when you dont have a phone?
Morning NTD , hope you had a good weekend.
Email is currently not being offered for an additional method for a few reasons.
It is much less secure, more prone to errors and has been used incorrectly by many people.
Email addresses are easier to gain access to, and once someone has access to the email they can then receive 2FA codes. Emails themselves can also be intercepted along their delivery chain.
They are prone to errors due to things like having the emails moved to a junk or spam folder, some legacy emails like hotmail can have trouble with sending or receiving.
And one of the biggest ones is that emails are commonly shared among businesses. If a company had a generic 'reception@business.com' email that was accessed by multiple staff then an individual persons 2FA code going to an email that multiple people have access to is not secure.
Authenticator apps and SMS help to reduce any concerns around shared logins and also provide a more secure option for receiving 2FA.
I believe there are options for having a desktop authenticator app, this might be something you could look into as an alternative.
Thanks, Mike
Hi Mike,
No this is happening randomly - like hourly and then maybe 4 hrs - it is very annoying.
