AccountRight Duplicated Bank Feeds - December 2021

[Steven_M]

Hi Everyone

Products: AccountRight Bank feeds

We have identified that a number of users have been impacted by a situation where bank feeds transactions from the period of 1^s December to 6^th December have been duplicated in their AccountRight company file.

Our teams have deployed a resolution to the situation that will prevent this situation from occurring with future feeds.

We are in the process of looking at what we can do with those duplicate transactions that have already been received by some files. In the meantime, if you have some transactions that have duplicated you can look at hiding those transactions individually by right-clicking on the transaction and selecting Hide transaction.

Thank you for your patience while we investigate this situation fully.  

[Steven_M]

Hi Everyone

Thanks for your patience.

A fix has been applied overnight to impacted company files that have removed those duplicated bank feeds transactions. No action is required by the user.

[Steven_M]

Hi Everyone

Update: 13 December

We have seen a few cases of users receiving a series of duplicate transactions on 10th December. 

Our team is currently working on fixing these cases for impacted users with fixes planned later this afternoon. Impacted users are encouraged NOT to action anything at their end i.e. users don't need to hide those transactions, no action will be required at the user's end.