Bank Feed Statement incorrect

[usergill14]

I have been using bank feeds since we started using the software and it has worked well.  I have just logged on and clicked "get bank transactions".  It has bought back a statement balance of $0.00 but this is completely incorrect.  I have logged out of MYOB and back in but a $0.00 is still there. This is not the correct balance of the bank account.  Any ideas why this has happened and how I can fix it?

[Marilyn]

Good morning,

I am not really sure if I have understood your question as I use bank feeds all the time for various clients and after clicking Bank Feeds - Get Bank Transactions and it comes back Out of Balance $0.00 that is because in this screen all my bank feeds have been allocated but if I click on Reconcile then that is where I will see my true closing balance if all matches my bank statement.

I hope that I have helped you a little.  Have a good day

Cheers

[Matyas_K]

Hello @usergill14,

I hope that the advice from Marilyn will be helpful.  Is the $0.00 amount that you are seeing coming up against the 'Out of Balance' section of the Bank Feeds window? or is it sitting against the section which states 'Closing Balance'? And if it is the Closing Balance does that $0.00 incorrect balance come across to the reconcile accounts window?

Looking forward to your reply so that I can assist you further.