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Bank Feeds Set Up - No MANAGE BANK FEEDS window

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GayleHEH
Experienced Cover User
31 Posts
Experienced Cover User
Australia
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Bank Feeds Set Up - No MANAGE BANK FEEDS window

I am trying to set up the Bank Feeds however whenever I click the "Get Started with Bank Feeds" it sends me to the standard MYOB website for Account Right Plus online NOT to the Manage Bank Feeds window.

I have check the subscription and we are eligible for bank feeds under Support.

 

Any ideas?

1 REPLY 1
Steven_M
45,180 Posts
Former Staff
New Zealand
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Re: Bank Feeds Set Up - No MANAGE BANK FEEDS window

Hi @GayleHEH

 

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge


You do need to be the AccountRight Live Owner in order to apply for bank feeds. Taking a look at your account you are showing as not having been invited to the account with AccountRight Live*. This does mean that currently only Annette and Chris are showing as the AccountRight Live Owners and are the ones that can apply for bank feeds on that serial number.

*This is using the email that you used to logged into the MYOB Community Forum with.

Kind regards,
Steven

MYOB Community Support

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