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Bank Feeds not Associated

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MelCG
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Bank Feeds not Associated

Hi

 

I am trying to set up my bank feeds.

I have followed all of the instructions except when I match up my account with an assoicated account and click Use account the Status does not change to Associated.

 

I have two bank accounts registered for Bank Feeds.  The status of one account stays as Registration complete and the status of the other stays as Bank Feed Ready.

 

What can I do to make the status change to Associated?

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CloverQ
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Re: Bank Feeds not Associated

Thank you very much for your enquiry @MelCG

 

In AccountRight when you go to Banking > Bank Feeds > Manage Bank Accounts, the information showing in the 'Status' column is the current status of this Bank Feeds application process. This field is not affected whether there is an associated account selected in AccountRight or not. 

 

The status 'Bank Feeds Ready' indicates the service is ready to go, as soon as we receive feeds from the bank we would deliver it to your file. After receiving the feeds, you would then need to choose an associated account so AccountRight would fetch the associated transactions for matching.

 

Hope this helps. Please feel free to post again if you have more queries.

Kind regards,
Clover

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MelCG
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Re: Bank Feeds not Associated

Thanks for that.

 

So I have had notification from MYOB that my bank feeds are ready and I have matched the MYOB accounts with my bank accounts.

 

I am with St George who do daily feeds but I expect I won't receive those feeds until the account is Bank feed ready.

 

How long before I can expect to be able to start receiving feeds?  I set everything up 24 hours ago and thought it would be instant.

 

 

CloverQ
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Re: Bank Feeds not Associated

Thank you for the update @MelCG

 

Bank Feeds cannot bring in activities before it was ready. Therefore from the time you were notified that Bank Feeds were ready, any activities on this bank account would come through via Bank Feeds.

 

Bank Feeds are updated daily during business days, transactions occurred on a given day would typically come through on the next business day. I can see you've received the notification last Friday afternoon, it means any Friday transactions occurred after that and weekend transactions would come through the following Monday, then Monday transactions on Tuesday etc.

 

To receive feeds please go to Bank Feeds then click on 'Get Bank Transactions'. If there are activities with this bank account and you still don't have the feeds tomorrow, please do let us know so we can follow it up for you.

 

Hope this helps.

Kind regards,
Clover

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MelCG
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Re: Bank Feeds not Associated

Thanks Clover

 

I am starting to understand how it all works now.

 

thanks for your help

 

Mel

Suja_P
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Re: Bank Feeds not Associated

Thank you for the update, Mel (@MelCG). Great to see that you're getting more comfortable with using the Bank Feeds in AccountRight.

 

You will find a lot of helpful articles regarding using Bank Feeds and other functions and features in AccountRight in our new and improved Help centre.

 

Please do visit us again should you have any further queries. We're always happy to assist.

Cheers,
Suja Pillai

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