Bank Rec - Beginning balance is incorrect

[TONYYANG]

When we reconcile accounts  we found the follow issue really bothered us. When we choose begin time 1/7/2011 the Ending Balance was not same as the Beginning Balance from 1/7/2012. For instance, our account 1-1900, from 1/7/2012 to 30/4/2016 the Ending Balance was $4,820.46, but when we choose from 1/7/2011 to 30/4/2016 the Ending balance became $6,735.43.  Please help us to solve this issue ASAP.

[Neil_M]

Hi @TONYYANG

Welcome to the MYOB Community Forum, I hope you find it a wealth of useful information.

What is the conversion date on this file? You can find this by going to Setup >> Company Information and you will be able to see your Conversion Month. As this is the first month for which you are recording transactions then you should only be using this month as your start date for any Find Transactions searches.

If you search before this date then AccountRight can have issues and it will not necessarily pickup any opening balances that you may have entered, which for the 1-1900 Account in your screenshots Im assuming it the $1914.97 figure that shows as the beginning balance when running the search from 1/7/2012.

I would also recommend doing a check on your file by looking at the “Checking the Calculated Statement Balance” section of our help article, Resolving out of balance bank reconciliations. This covers how to check your file to ensure that the balances are displaying correctly.

Please let us know how you go with this,