Deposit re-appeared in Bank Feeds

[bboys]

Hello, I am in a mess over this deposit.  I deleted a transaction that was sitting in undeposited funds on a transaction that had already been reconciled.  It appeared back in my bank feeds.  After deleting many times and starting again I am no closer.   I have now undone my reconcilitiation and deleted the transactions so that the two cheques for two different payments are now back in undeposited funds.     I am now ready to get them out ouf bank feeds.   I cant "find" the transactions because the two cheques are grouped together and I can't recieve payments because they are grouped together.   If I "prepare bank deposit" it doesn't get rid of it either.   I can't "hide" the transaction, because it has now been deleted from my reconciliation so I will be out that amount.   Can anyone assist here please?

[Steven_M · Accepted solution]

Hi @bboys

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

AccountRight only allows the user to match one AccountRight transaction to one bank feed transaction so you are doing the correct thing in the using the Prepare Bank Deposit window. Basically by processing those transactions from that window will collate the total value of those transactions so you have 1 transaction in AccountRight bank account so you can match it to the bank feed transaction.

Now you mentioned that you have been unable to process those transactions through the Prepare bank deposit window? Ideally you would tick those two transaction off, make sure that the Deposit to Account is the correct bank account and the date is correct. When you have check off those transactions and made the appropriate checks you would select Process. This will process those transactions out of the window and place them into the Bank Register for that account on the required date. Once in its in that one total amount you can match it to the bank feed and then reconcile that transaction.

Do let us know how you get on and if you require further assistance. If you do need that further assistance we would need to know what happens when you go to process those transactions through the Prepare Bank Deposit window i..e  they are appear in the Bank Register and thus allowing you to find that transaction via the bank feed transaction.

[bboys]

Thank you Steve.  I guess I had tried that before and put the wrong date, so hearing it from you gave me the confidence to try it again.  I have now reconciled and all good, thank you for your prompt assistance.  I spend many hours reading through others situations, thereby learning lots!!