Matching money transfers in bank feed

[dinchingchau]

I have been transferring money between the company's cheque account and savings account via the money transfer window but when I tried to match the transactions in bank feed by using the find button I couldn't find the matching transactions. But the transactions appear in the bank registers of both accounts and can be located by using the transaction journal window. What have I done wrong?

[Steven_M · Accepted solution]

Hi @dinchingchau

Welcome to the MYOB Community Forum, I hope you find it a wealth of knowledge

Basically to make a transaction appear so it can be matched in AccountRight  there are 3 requirements that needs to be meet:

• The transaction needs to be going to the bank account that you have setup as your bank feeds account. You can check this via going into the transaction and taking a look at the account number at the top of the screen. This account number needs to be the same as the one listed in the Banking>>Bank Feeds>>Account.
• The transaction needs to have a similar date range and amount for that bank feed transaction. I would recommend find the transaction via the Banking>>Bank register window to check that particular transaction has been entered correctly.
• Finally the transaction must not be reconciled or marked as cleared in the Banking>>Reconcile Accounts window. For example if you open up the Banking>>Reconcile Accounts window and there is a tick next to the transaction it has been marked as cleared. This would make the transaction not be able to be matched.

So provided that the order payment impacts the bank account, is on a suitable day, has a suitable amount and not reconciled or marked as cleared you should be able to match that transaction.

If you are sure that those requirements are meet with that transaction I would love to see the following so we can investigate it further for you:

• The payment transaction i.e. the Transfer Money transaction
• The bank feed you are trying to match it to*
• The find window for that bank feed with suitable dates and amounts
• The Bank register showing that transaction*
• The Banking>>Reconcile accounts window showing the payment transaction.*
  
  *Please make a note of the account that is showing at the top of these windows.

[dinchingchau]

Thank you Steve. This give rise to my next question, shouldn't these transactions be matched and approved automatically when they came through bank feed?

Does the bank feed balance always reconciles with the bank balance? When you hide a transaction in bank feed, would it affect the bank feed balance and the bank reconciliation? Sorry for bombarding you with so many questions at once. 

Regards,

Michael