Reconciling (bank) accounts feature

[Sharpie_]

I've got a couple of questions around this feature in Accountright 2015.2

As background, we're new to MYOB, from a much older system where bank feeds or importing data was not possible (a much overdue grand!) so the advanced bank feed feature in MYOB were very anticipated, and we love these for our transactional accounts.

However, two of our credit cards are not able to be used/applied for bank feeds, as has been advised by the phone support team.  We were advised that importing the statements is a simple and easy process for these un-compatable accounts, and that once imported will be similar to the bank feeds option.

First question - is it likely that feeds will be available in the future? ie are MYOB working to increase the banks and credit card's which are able to be used/applied for bank feeds?

These further questions are more related to the huge let-down on MYOB's capacity of the 'Reconciliing Accounts' function withing MYOB.  And I would really appreciate comments/suggestions/(solutions?!)   This feature seems so archaic compared to the features that the bank feeds feature enables you to do.

Essentially because of the below, the ability to import or 'get' the downloaded transactions from internet banking seems to have very little benefit, as for many transactions the full manual details have to be manually entered....

For example

- there is no ability to import the statement, for it to be saved as transactions to be matched a couple at a time (as the bank feeds function allows).  Instead, the full statement must be matched & recorded to save transactions that had to be manually matched .  This has the largest impact for our business, and although both are important, would be hugely more beneficial to us, greater than then below.

- there is no pre-loaded information such as bank account, date or amount when you choose to enter transactions from the unmatched transactions screen

I've also loaded this into the 'new ideas' section of the community forum as I'm both interested in other users feedback and want the developers to be aware that this feature of MYOB is severely lacking some basic modern functionality.

[Sebastien_D]

Hey @Sharpie_,

Thanks for your message.

We appreciate your feedback on the product features and providing information on your current setup. What bank account were the two credit cards related to that is not applicable in Bank Feeds? Where abouts did you post this on the Idea Exchange, I am unable to see this on the forum?

We understand that the 'Import Statement' function differs completely from the Bank Feeds option. However this is the only workaround at this stage if your bank cards are not Bank Feeds eligible. We apologize for any inconvenience this has caused and appreciate your patience as we look into this further.

Please let us know how you go as we are happy to assist further.

[Sharpie_]

Hi @Sebastien_D

I've just tried searching for the ideas exchange message myself and wonder whether I didn't hit post on that message. I'll have to double check tonight when I get home as I was working off my personal laptop. I'll re-post in the ideas exchange then.

The two situations I have which are not compliant with bank feeds are both credit cards, one Amex and the other Westpac NZ.  Bank feeds team have confirmed neither are possible.

When/where can I expect comments on the huge disappointment with the account reconciliation feature, and find out what development is planned to bring this nearer to the bank feed standard?

Thanks

[Steven_M]

Hi @Sharpie_

Thank you for your feedback in regards to the Get Statement feature.

I have found and marked your idea on the AccountRight Idea Exchange as Under Consideration - Reconciling (bank) account feature 

The normal process for an Idea posted on Ideas Exchange would go through a few stages. We would mark the post as "Under Consideration" and encourage users to vote and comment for this idea. If the idea does generate a number of votes and comments we mark it has high demand meaning we will investigate and attempt to implement that idea ahead of other ideas with lesser demand. As of 25/06/2015 the AccountRight Idea Exchange have had 67 ideas implemented from it and some of the ideas have been marked as Planned. As to a timeframe, we can't give an exact one for the ideas posted on the Ideas Exchange as we do need to assess each idea and the demand for that usage before implementing it into the product road map.