Swap bank feeds to new file

[EagleEye]

Our file is having minor-moderate file corruption issues and we have decided it's old and clogged and are starting a new file 1st July.  Any ideas for recommending the smoothest bank feed transitions?  We have quite a few bank accounts.  I presume we should wait  until 30th June, turn of f the feeds in the old file, take it offline.  Upload new file online and then reapply for them again?   I would like to apply now to have them starting 1st July but am afraid it will all fail anyway as they can only go into one file....  Any help appreciated.

[Neil_M]

Hi @EagleEye

If you are considering starting a new file, my recommendation overall would be to start the new file as at the start of the new financial year. This way your new file starts at a sensible point and it’s a clear break between the two files, as opposed to picking a haphazard date in the middle of a month.

In regards to getting the bank feeds swapped over onto the new file, it is possible to have them moved from one activated file to another, which is going to be dependent on your licence and the number of activated files you are allowed.

Assuming you have a single file licence, which you would likely have if you had purchased your product recently or were on a monthly subscription. The you would have to back up your online file and potentially restore it locally if you wanted to keep a copy of it.

The bank feeds can be swapped over from one file to another, but in order to do this we would also have to remove any other live services and swap the licence over to the new file. The bank feeds swapping process does take time so the bank feeds wouldn’t be available right away, but you would be notified as soon as they were available.

All of these changes would have to be done once you have started the new file and it is up and running and correct, as when the licence is swapped the old file will not be able to be used after that point.

Hope this has given you a bit of an understanding on the process and if you do have any more questions then please don’t hesitate to ask.

[EagleEye]

Yes as stated it is 1st July and I know from previous years that MYOB become very unavailable then due to EOFY and dumb questions.  That's great to know, will upgrade our licence to have 2 live files and try and get the feeds swapped as soon as MYOB answer their phone around that date!  Then we will remove the old file withina week or two and downgrade the subscription back.  The subscription has been live for years.

[Steven_M]

Hi @EagleEye

As you have a subscription licence, if you wanted a second company file (as per your post) you would need to purchase an additional AccountRight subscription. This would lock you in for a full 12 months for that second subscription, so basically you would be looking at paying for  2 subscriptions when you actually only needed the one.

In terms of your case, what I would be doing, as it does sound like you only intend to have the one file going forward is moving the company file locally i.e. taking a backup of the online file and then restoring that file locally. Once that has been completed we can remove the company file from the cloud and get you to email through to the bank feeds team to request that the bank feeds be transferred across to the new file.  This process will allow you to continue to have the one subscription and not pay for an additional.

Do let us know when you have moved that company file locally so we can remove that online file and get the next process started for you.

[EagleEye]

We have an integration timing issue also, and need them both online at the same time in order to redeploy the integration.  I am the BAS agent for this client.  I have already put the second one online and arranged a second subscription but as with Xero assumed it could be cancelled in a few weeks.  This seems quite unfair.  Perhaps the client might look at Xero instead now as this is going to upset him immensely and he was considering a change to a less problematic system.

[Steven_M]

Hi @EagleEye

Its great to hear that you have got that additional AccountRight Live Subscription organised for that additional company file.

Do note that all AccountRight subscriptions are for a minimum of 12 months this is as per the Terms and Conditions