Westpac bank feeds not updating since 07/01/2022

[SteveT101]

Hi @Sam_R

Our bank feed from 20/01/2022 has not updated.

Are you able to assist please?

Regards,

Steve

[Sam_R]

Hi @MCo,

Thank you for your post.

If you are not receiving or have missing bank feeds, this is commonly due to delays with the bank. We did have a known delay last week with Westpac sending feeds that did drive several posts you may be seeing, however, this was resolved that same week.

If you are missing bank feeds, can you please send me a private message with the following details so that we can see the check the status of the feeds:

• Product serial number
• Company file name
• Last 4 digits of the impacted bank account number
• Date/s of missing bank feeds

[Sam_R]

Hi @SteveT101,

Thank you for your post. 

So that we can check the status of your feeds, could please send me the following details by private message:

• Product serial number
• Company file name
• Last 4 digits of the impacted bank account number