2 step Authentication not remembering my device

[doublet]

This used to work fine but recently (in the past week or two perhaps?) the two step authentication is asking me every time I login for a code, even when I check the "remember this device for 30 days". A bit annoying - either remember me or don't but don't say you will and then don't!

Can this be fixed somehow please? It used to remember my device for 30 days but no more.

thanks

Teresa

[Neil_M]

Hi @doublet

One thing to try is to clear the cache on the Internet Explorer browser on your computer. As some aspects of the login process do use internet browser cache and cookies information of certain browsers just to store the fact you have marked the “Remember this device” option. If this cached information or cookie becomes damaged then it can cause issues there

[GDay53]

@Neil_M

This 2FA issue of not rembering for 30 days is starting to get to be BIG issue.

Lots of people complaining about it and clearing the cache and cookies does not fix the problem.

Personally I have 3 browsers installed and have cleared the cache and cookies on each every day for the last week and I still need to get a new code every time I open a new file or go to my.myob or open Practice Online.

It is getting beyond a joke and needs action to fix the problem quickly.

Maybe it is the google authenicator that is causing the problem not our computers.

How about changing the 2FA to a different system like an text code.

That might fix the problem who knows?

[Neil_M]

Hi @GDay53

Thanks for your comments, I’ve passed them onto our team as well as your suggestion of changing to a text code. As I’m not part of that team I can’t speak to how long any potential changes will take to be implemented.

When you sign in with the Trust this device ticked it does create a cookie on the browser during the sign in. If this cookie was rendered unreadable, through damage or being cleared then it wouldn’t be readable for the next time, requiring a new code to be reentered.

If you were finding the Google Authenticator app problematic to use, we do also offer email-based authentication. If you wanted to switch to email based 2FA, please have a look at the Switch from app to email 2FA section of our help article Managing two-factor authentication

[AlanT]

@GDay53, @doublet, @Neil_M

Hi All,

Did anyone find a soultion to this as I am now experiancing exactly the same thing.  I spoke with support yesterday and they kept saying the system was working correctly, yet today I am again (4th day in a row) having to enter a code.

Thanks,

Alan

[Haydes]

Hi @AlanT

I've found the same trouble and was able to get this solved using a different method, I suggest to look at my post on this here: Two factor authentication no valid for 30 days

Please let me know how you go.

[AlanT]

Hi @Haydes

Thanks for that Hayden.  I thought I'd give it a go but of cause realising that it won't be until next week that I will be able to confirm that this works as once I enter the code I am good for the day.  The next day it fails.

However, now I am getting the following message *twice* every time I try to access any MYOB site.  Including this one.

Now I'm not sure which is worse.  Having to authenticate my ID once each day, or select [Yes] twice everytime I want to access an MYOB site.

AAAAAAAAAAAAAAAAAAAAAAAAAAAARRRRRRRRRRRRRRRRRRRRRRRRRRRRRHHHHHHHHHHHHHHHHHHH

Alan

[AlanT]

FFS....

Now I can't even get into Essentials with IE.  Everytime it asks for my login and password, then I get the warning massage, I select [Yes] and it goes right back to the login window.

Just as well I don't usually use IE for Essentials.

Alan

[Haydes]

Hi @AlanT

I would agree, that would be incredibly irritating if I go that message.

I have been attempting to replicate this trouble on my end and I'm unable to, though I can see that the site is trying to redirect you from 1 site to another (E.g: http:// to https://) and that could throw that prompt with this Custom Level setting:

Or this one:

Your option might be set to "Prompt" for "Display mixed content" which could cause some troubles with this. I suggest ensuring this is "Enable" for this.

Please let me know if this helps.

[jenniek]

@Neil_M

No No No! - I tried email notification - it's 10 times worse that the phone app. Please Please Please fix the authenticator to remember for 30 days. This is a real PAIN!!!!!! For some of us, we are in and out of files all the time - I can't be getting a code everytime. I understand and like the idea of logging in from a different machine - that;s fine - but our own computer that we sit at every day is not practicable. This is affecting the way we do work!!