2FA email no longer available as option

[SharonP3]

2022.8.0  upgrade has made our email address no longer available as an option to receive our verification code a verification code now goes direct to SMS , even though I have not downloaded the authentication app to my phone , as our staff are all part time (including myself)  this is not an option for our business, I've been advised, "sorry emails are no longer an option from the support team"

[ChrisMYOB]

Hello @SharonP3 

Welcome to the Community Forum.

We are in the process of transitioning from mobile/app or email authentication to SMS two-factor authentication. From my understanding, this was for new customers only and we haven't fully transitioned existing users across to that SMS two-factor authentication as yet. So I do apologies if you were impacted by a temporary change. 

From the notes of your account, I can see that you have contacted our live chat team about resetting your 2FA. Do let us know if you have any future queries relating to your two-factor authentication.