Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

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Jan2017
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Jan2017

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Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

 
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Jan2017
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Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

 
MYOB Moderator JakeN
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Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi @Jan2017,

Please have a look at diagnostics file next time the program crashes and paste the contents in to your reply.

 

To be able to look at the diagnostics file which contains a log of what happens in the software.

The location of the file is:

  • C:\Users\{username}\AppData\Local\MYOB\AccountRight\20XX.X\Diagnostics

If you are not able to see the AppData folder:

  • Press the Windows Key + R at the same time.
  • Once the run window appears then type in %localappdata%
  • Click Ok

The run window looks like this:

Untitled.png 

 

The file will be called Huxley.Application and the file type is TXT.


Kind regards,
JakeN
MYOB Partner/Social Support

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Jan2017
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Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi JakeN,

There was no data in the diagnostics folder.

Cheers Jan

MYOB Moderator Steven_M
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Re: Attempting to create a new chart of account and message appears. AccountRight has encountered an error and needs to exit.

Hi @Jan2017

 

Without getting a copy of the error log* that is generated it can be hard to tell exactly what has occurred with that company file. However, I would recommend taking a look at my post on System.NullReferenceException which may be a similar situation to yourself.


*You can see the full contents of the error log by selecting View Error Log in the bottom left of that "Something has gone wrong" message.


Kind Regards,
Steven
MYOB Client Support
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