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Banking module is greyed out

wendyfan
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Banking module is greyed out

Hi Team,

 

We have set up a user and provided him with banking role, but banking module is still greyed out at his end, would you be able to advise what the issue is ? 

 

Thank you 

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Melisa_D
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Re: Banking module is greyed out

Hi @wendyfan

 

Thanks for your post and welcome to the Community Forum ! Can the user sign out of the file > clear their AccountRight cache and try to sign in again. Does the banking window appear ? 

Cheers,
Melisa

MYOB Community Support

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wendyfan
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Re: Banking module is greyed out

Hi Team,

 

The user tried as per below, but it still does not work. Kindly help us. 

 

Thank you 

Melisa_D
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Re: Banking module is greyed out

Hi @wendyfan

 

Thanks for the update. When they're signed into the file, can they go to File > Switch company file user and sign in with their username and password. Can they see the window ?

Cheers,
Melisa

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S_Hemachandran
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Re: Banking module is greyed out

Hi,

 

I have tried login to switch company file, But it showing message as invalid user name or password. Please check & resolve the issue.

 

Thanks & regards

S.Hemachandran

wendyfan
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Re: Banking module is greyed out

Hi MYOB Team,

 

We would like to follow up on this post.

 

Many thanks 

Melisa_D
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Re: Banking module is greyed out

HI @wendyfan

 

I've responded to you above, not sure if you received the notification. I said the below:

Thanks for the update. When they're signed into the file, can they go to File > Switch company file user and sign in with their username and password. Can they see the window ?

 

 

Or have you responded as user S_Hemachandran ?

Cheers,
Melisa

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wendyfan
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Re: Banking module is greyed out

Thanks Melisa. S_Hemachandran is the user, he switched file user but didn't work. 

Is it possible we could have a quick call on TEAMS to find out the solution ?

 

 

Melisa_D
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Re: Banking module is greyed out

Hi @wendyfan

 

If you'd like to speak to an agent directly you will need to contact our Phone Support team on 1300 555 123, I am however happy to assist via the forum. Can you please send me a private message with your product serial number so I can take a look into this further. 

Cheers,
Melisa

MYOB Community Support

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