Complaint

[Sarahg150818]

obviously MYOB knows how terrible their customer service is, that’s why it’s impossible to get an Australian Phone number or email address.

I have called today to get copies of invoices being direct debited from our credit card, and being absolutely refused even to have these posted to OUR REGESTED business postal address. Legally we need these copies and nothing is being done to help us retrieve absolutely appalled MYOB.

[Kym__Yeoward]

Hi @Sarahg150818 - welcome to the Community Forun !

If you know your my.myob account log-in, you can log-in to your account and go to My Account - invoices, where you can download your MYOB invoices. Alternatively. you can contact MYOB here.

Kym Yeoward - CPA, MYIB Advisor and Fourm volunteer (unpaid)

Darwin (Palmerston)

[Steven_M]

Hi @Sarahg150818

I'm sorry to hear that you have that experience with our phone-based team. However, it is great to see that @Kym__Yeoward has offered his assistance in regards to your post.

As he has mentioned, we have moved across to making invoices available to clients via their m.MYOB account from them to download at this leisure and when they do need a copy. The Invoices option will be available for the primary contact on the account.

In your case, the email address that you have used to log into the Forum with is not associated with an active MYOB account and thus I have been unable to find any current invoices for you. If you would like to send me a private message on the Forum with your MYOB Product's serial number I would be happy to look into who has access to those invoices and emailing a copy of the requested invoices to that primary contact.

You can send me a private message on the Forum by selecting my username i.e. @Steven_M and selecting Send a Message (right-hand side).

[Sarahg150818]

Hi Kym,

My issue is any one who had access to our online MYOB account and the primary contact no longer works for our company and no one left any log in details, which I advised to MYOB multiple times but they wouldn’t do anything to assist and just stopped speaking on the phone so I had no option but to hang up the phone call very professional.

Thanks for trying to help.

Sarah

[Steven_M]

Hi @Sarahg150818

Thank you for the private messages you have sent me.

As mentioned, in my reply, we have arranged for the change of details form to be sent out to you. Once that has been completed and returned we would be able to update that primary contact on the account thus allowing that user to access invoices and update additional details. Sorry to hear that you have not been informed on that at the time with your conversation with our phone-based team.

If you do have any further enquiries don't hesitate to post on the Forum again, I'm sure the MYOB Community would be happy to assist.