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In the last 2 days some emails are sending from MYOB and some aren't. The recipient email addresses are correct. They have worked in the past. Nothing has changed.
Why is their random issues with emails? See attached image. We use this feature on a daily basis and it usually works perfectly.
Solved! Go to Solution.
Thank you very much for posting on the MYOB Community Forum.
I can see you are using the AccountRight online emailing feature. On the far-left hand column you can see some symbols, namely the green tick, orange exclamation point and the hourglass. These symbols are explained in our help note Track email delivery status . Could you please hover over the sent email you are having trouble with and post the reply message which should show up. If the help window is not showing, please check the preference “Show Field Help When Hovering over a field” is selected (under Setup->Preferences->Windows, second from the bottom).
If you'd like, you can send me a private message with the emails in question and I can check whether there is an issue with them or not.
June 2018 - last edited June 2018
To anyone reading this post. My discussion with @Stuart_W was taken to a private discussion due to server information confidentiality.
The situation was resolved as follows:
As instructed by MYOB, I checked with Google Support that our Gmail G Suite servers were using SMTP. They were. So no changes needed at my end.
MYOB amended their servers to whitelist my domain. This fixed the email issue and emails are functioning as per normal again.
If you want anything more technical than that.....don't ask me! All I know is that the MYOB tech peeps tweaked some stuff at their end and I'm back in business.
Cheers and beers! (Thanks to Stuart)
Thanks Stuart, am sitting on hold, hopefully they can resolve my issues as easily.