Unable to Connect - Account live

Contributing Cover User maxmil
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Unable to Connect - Account live

I'm having trouble connecting to 2019.3 Live today. I have never had this problem before.  It says

Unable to Connect

There's been a problem connecting to your Account Live ...

 

Is anyone else experiencing a problem?

 

 

13 REPLIES 13
Shannyn
3 Posts
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Re: Unable to Connect - Account live

Same thing here

Contributing Cover User maxmil
6 Posts
Contributing Cover User
Australia
Contributing Cover User

6Posts

4Kudos

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Re: Unable to Connect - Account live

I can get in now - but it took 40 minutes!

LeighBred
2 Posts
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Re: Unable to Connect - Account live

Yes having the same problem with 2019.3 but have been able to log in to 2019.2.  I've not been able to find anything about an outage and am currently on hold to MYOB support.

Trusted Cover User rusty192
234 Posts
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Australia
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Re: Unable to Connect - Account live

same here in west oz

MYOB Moderator Theresa_D
1,902 Posts
MYOB Moderator
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Re: Unable to Connect - Account live

Hi Everyone, 

 

I've just been informed that this issue is happening intermittently for some clients.  Clearing the AccountRight cache and then re-logging in appears to resolve this issue. 

 

Keep me posted on how you go with this. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Experienced User debrarBNE
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Re: Unable to Connect - Account live

I was in, but very slow. Then got kicked out and can't get back in. I'm not ringing as you spend minimum 30 minutes before you actually speak to anyone Smiley Sad

 

Contributing Cover User bendigotrust
10 Posts
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Australia
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Re: Unable to Connect - Account live

I did this, Has not helped at all. ANy other suggestions?

Experienced User debrarBNE
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Re: Unable to Connect - Account live

I am able to log back in now, so will see how it goes..... 

LeighBred
2 Posts
User

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Re: Unable to Connect - Account live

My issue resolved over the phone in 15mins, thanks Andre!

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