no return call

Contributing Cover User Frameless1
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Contributing Cover User
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Contributing Cover User

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no return call

I am sick of sitting on the phone for at least an hour when I call for support, I have left my number for three days in a row for a callback but no callback?

3 REPLIES 3
MYOB Moderator Theresa_D
1,807 Posts
MYOB Moderator
MYOB Moderator

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Re: no return call

Hi @Frameless1 

 

Thanks for your post. Apologies for the frustrations you've encountered.  Typically call backs are handled within 48 hours.  I can see that there have been three calls made to you today.   Have they been able to assist in resolving your issue?

 

Let me know how you're going with this. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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Contributing Cover User Frameless1
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Re: no return call

The only reason MYOB called is to ask if I needed a loan in which I said I would never get anything else from them as there is no support

MYOB Moderator Theresa_D
1,807 Posts
MYOB Moderator
MYOB Moderator

1,807Posts

193Kudos

0Solutions

Re: no return call

Hi @Frameless1 

 

I'm sorry to hear you're frustrated with the level of support provided.  We do try to provide a few different options to assisst people such as the community forum, our LiveChat and phone support.  

 

Is there a specific inquiry I can assist with? While the community forum doesn't usually have an immediate response we do have many users, partners and moderators here to help and support you with your product.  Please let me know if I or someone here can assist you. 

 

Apologies again for the frustrations.  Let me know if there's something I can do. 

Cheers,
Theresa

MYOB Community Support

Online Help| Forum Search| my.MYOB| Download Page

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